1. Introduction

This Privacy Policy explains how ValueBond Ltd (“ValueBond”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you access our website, submit an enquiry, create a ValueBond ID, or use related services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, date of birth, nationality (where required)
• Contact Data: email address, telephone number
• Verification Data: identity verification information required for platform access
• Technical Data: IP address, device type, browser, operating system
• Usage Data: interactions with our website or platform
• Enquiry Data: information you submit via enquiry or onboarding forms

We do not knowingly collect data from children.

3. How We Use Your Data

We process personal data only where lawful and necessary, including to:

• respond to enquiries and onboarding requests
• verify identity and eligibility
• operate and secure the ValueBond platform and ValueBond ID system
• comply with legal, regulatory, and audit obligations
• prevent fraud, misuse, or unauthorised access
• improve platform functionality and user experience

We do not sell personal data.

4. Legal Basis for Processing

We process personal data on the basis of:

• your consent
• contractual necessity (or steps taken prior to entering a contract)
• legal and regulatory obligations
• our legitimate interests, where those interests are not overridden by your rights

5. Data Sharing

We may share personal data only with:

• regulated service providers (e.g. identity verification, payment processing)
• legal, compliance, or regulatory authorities where required by law
• professional advisers bound by confidentiality

All third parties are required to protect your data and use it only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations.

7. Your Rights

You have the right to:

• access your personal data
• request correction or deletion
• restrict or object to processing
• withdraw consent (where applicable)
• lodge a complaint with the UK Information Commissioner’s Office (ICO)

Requests may be submitted to: [privacy@valuebond.com]

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Changes

We may update this Privacy Policy from time to time. The most current version will always be available on our website.